Introduction

CasinoSpin is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how CasinoSpin collects, uses, stores and shares your personal information when you use our website and services. CasinoSpin is the data controller responsible for your personal data.

CasinoSpin holds a licence issued by the UK Gambling Commission (UKGC), licence number 000-055555-R-112233-001. By using our services, you acknowledge that you have read and understood this Privacy Policy.

Who We Are

CasinoSpin is a UK-licensed online casino offering slots, live tables and fast payouts. Our services are provided in GBP and are available in English. Our services are not available to residents of the United States, France or the Netherlands.

Data We Collect

When you register an account, make a deposit or withdrawal, contact our support team or use any of our services, we may collect the following categories of personal data:

• Identity data: full name, date of birth, username and copies of identity documents used for verification purposes.
• Contact data: email address, telephone number and postal address.
• Financial data: payment method details including Visa, Mastercard, PayPal and Skrill account information necessary to process deposits and withdrawals.
• Transaction data: records of deposits, withdrawals, bets placed and bonuses claimed.
• Technical data: IP address, browser type and version, device information, time zone settings and operating system.
• Usage data: information about how you navigate and interact with our website and responsive web app.
• Communications data: records of correspondence with our 24/7 live chat and any other support channels.

How We Use Your Data

CasinoSpin uses your personal data for the following purposes:

1. Account management: to create and maintain your account, verify your identity and process transactions.
2. Legal and regulatory compliance: to fulfil our obligations under UKGC licence conditions, including responsible gambling checks, anti-money laundering requirements and Know Your Customer verification.
3. Payment processing: to handle deposits and withdrawals via your chosen payment method within the applicable timeframes.
4. Promotions and bonuses: to administer offers such as our welcome bonus and weekly cashback, and to ensure compliance with applicable terms and wagering requirements.
5. Customer support: to respond to your queries via our 24/7 live chat and other support channels.
6. Security and fraud prevention: to detect, investigate and prevent fraudulent transactions and other illegal activities.
7. Service improvement: to analyse how our services are used and to improve functionality and user experience.
8. Marketing communications: to send you relevant offers and promotions where you have given your consent, and to allow you to opt out at any time.

Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract performance: processing is necessary to provide the services you have requested.
• Legal obligation: processing is required to comply with our regulatory and legal duties as a UKGC-licensed operator.
• Legitimate interests: processing is necessary for fraud prevention, security and improving our services, where those interests are not overridden by your rights.
• Consent: where we rely on your consent, for example for marketing communications, you may withdraw that consent at any time.

Cookies

CasinoSpin uses cookies and similar tracking technologies on our website and responsive web app. Cookies are small text files placed on your device that help us recognise you and remember your preferences.

We use the following types of cookies:

• Strictly necessary cookies: essential for the website to function correctly and cannot be disabled.
• Performance and analytics cookies: help us understand how visitors interact with our site so we can improve it.
• Functional cookies: remember your preferences and settings to enhance your experience.
• Marketing cookies: used to deliver relevant advertisements and track the effectiveness of our campaigns.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our services. By continuing to use our website, you consent to our use of cookies in accordance with this policy.

Data Sharing and Disclosure

CasinoSpin does not sell your personal data. We may share your data with the following categories of third parties where necessary:

• Payment processors: including Visa, Mastercard, PayPal and Skrill, to facilitate deposits and withdrawals.
• Software providers: including NetEnt, Pragmatic Play and Evolution, to deliver our games and live table services.
• Regulatory authorities: including the UK Gambling Commission, where we are required to disclose information by law.
• Identity verification and fraud prevention services: to fulfil our verification and anti-money laundering obligations.
• IT and hosting providers: who support the operation of our platform under strict data processing agreements.

All third parties with whom we share your data are required to process it in accordance with applicable data protection law and our instructions.

Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by law and our UKGC licence obligations. Where data is no longer required, we will securely delete or anonymise it.

International Transfers

Where your personal data is transferred outside the United Kingdom, we ensure that appropriate safeguards are in place to protect your data to the same standard as required under UK data protection law.

Your Rights

As a data subject under UK data protection law, you have the following rights in relation to your personal data:

• Right of access: you may request a copy of the personal data we hold about you.
• Right to rectification: you may ask us to correct inaccurate or incomplete data.
• Right to erasure: you may request that we delete your personal data in certain circumstances.
• Right to restriction: you may ask us to restrict the processing of your data in certain circumstances.
• Right to data portability: you may request that we transfer your data to another controller in a structured, commonly used format.
• Right to object: you may object to processing based on legitimate interests or for direct marketing purposes.
• Rights related to automated decision-making: you have the right not to be subject to decisions made solely by automated means that produce legal or similarly significant effects, without human review.

To exercise any of these rights, please contact our support team via the 24/7 live chat available on our website. We will respond to your request within one calendar month. You also have the right to lodge a complaint with the Information Commissioner's Office if you believe your data has been handled unlawfully.

Children

Our services are strictly for individuals aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that we have collected data from a minor, we will delete it promptly.

Responsible Gambling and Data

As a UKGC-licensed operator, we are required to use your data to support responsible gambling measures, including monitoring your activity and applying appropriate safeguards where necessary.

Changes to This Privacy Policy

CasinoSpin reserves the right to update this Privacy Policy from time to time. Any changes will be published on this page. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our support team via the 24/7 live chat available on the CasinoSpin website.